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FREQUENTLY ASKED QUESTIONS
For further questions please email amandine.bouet30@gmail.com
Shipping
There is no shipping cost on the Standard Shipping.

Once you order it will be processed and shipped within 2-3 working days.


Delivery time:

Spain: 2-3 working days

EU: 5-10 working days

Everywhere else: 10-20 working days


For EU customers, if you want to receive your order in 1-2 working days you can upgrade shipping method to express with extra cost. Select this option at checkout.

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Please be aware that shipping price does not include customs duties or charges that may be incurred on shipment to countries outside the European Union. Customer is responsible for these expenses.

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The shipment available for purchase is standard with tracking number. This means there is no insurance in case of loss. If you would like the shipment to be carried out with insurance please send me an email (amandine.bouet30@gmail.com) before or after placing an order (within a maximum of 2 hours after placing the order). This will involve a supplement.


I will not be responsible for delays or damaged caused by the shipping company but write me an email and I will do my best to help you :)
Returns
If you are unhappy with your purchase I can offer a 14 days to return. The return costs will be at your expense and must be done by letter or parcel with tracking number in order to follow the traceability of the package.

I cannot accept returns on worn, used or damaged items and on customised made-to-order items.

Take a look at my Terms and Conditions of Sale for details related to returns.

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Please write me an email with your order number and the reason for return before everything at: amandine.bouet30@gmail.com.

Allergy reaction
I try my best to offer anti-allergy jewelry by using steanless steel. However every skin is different, therefore if your skin is very sensitive, please consider carefully before purchasing.

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I have a silver option available, just write me an email to get this made-to-order option.
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