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These general terms and conditions of sale of the company «Amandine Bouet» define the rights and obligations of the parties in the context of the sale of products through the online store (electronic) of the site to the customer. The customer declares that he has read and accepted the rights and obligations relating thereto.

Contractual information is presented in English and French (for the french informations click on this message).

This website is operated by Amandine Bouet.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

All prices are European tax inclusive.
They are subject to French value added tax, and any change in the legal rate of this tax will be reflected in the price of the products presented on the site on the date stipulated by the applicable legislative or regulatory text.

Amandine Bouet reserves the right to change its prices at any time, but the product is invoiced on the basis of the tariff in force at the time of validation of the order.

For each product, you can consult a product sheet as well as several photos, which will allow you to have the essential characteristics of each product before validation of the order.

The display of a product on the screen does not always allow to have the real rendering of the product. In addition, it can have some color variations, depending on various screen configurations of computer workstations.

Amandine Bouet offers products created from scratch, manipulated, transformed, customized. As this work is artisanal, the products may be subject to slight variations in shape, weight, size and colour. As well as featuring slight imperfections that are the guarantee of quality of artisanal creations.

Any order on the website entails the adhesion to the present general conditions of sale. By clicking on the "Validate and Pay" button, you declare that you fully and unreservedly accept these general terms and conditions of sale.

You will always receive an e-mail confirming your order to the e-mail address you have provided. This confirmation is proof of the transaction.
In case of unavailability of one of the products, the customer will be informed as soon as possible by email. The order is automatically cancelled. A refund equal to all the sums corresponding to the purchase price of the unavailable product and any costs related to the order is made by any means of payment.
Amandine Bouet reserves the right not to register a payment, and not to confirm an order for any reason whatsoever, and more particularly in case of supply problem, delivery costs or in case of difficulty concerning the order received. You will be informed by phone or email.

Orders are processed within 48-72h working days. They are shipped by letter or package with tracking number from Spain or France. You will receive the tracking number of your order by email.

The shipment available for purchase is standard with tracking number. This means there is no insurance in case of loss. If you would like the shipment to be carried out with insurance please send me an email ( before or after placing an order (within a maximum of 2 hours after placing the order). This will involve a supplement.

Amandine Bouet is not responsible for delays, damage or losses due to La Poste or Correos.

Fees, duties, taxes
Amandine Bouet is not responsible for custom fees, duties, taxes or tarifs that a non-EU customer may be subject to.

Delivery address:
The products are delivered to the delivery address you specify during the order process. You undertake to ensure that your personal data you provide to us is true and accurate.

Amandine Bouet cannot be held responsible for a delivery address incorrectly indicated by the customer.
If you did an error please notify immediately at:
Delivery is the transfer of physical possession of the product. It is your responsibility to verify that the letter or package is intact and not damaged. If the letter or parcel is likely to have been opened, or has obvious signs of deterioration, you can make any reservations and claims to the letter carrier or the delivery person, or even refuse the letter or parcel. Such reservations and complaints must be sent by registered letter with acknowledgement of receipt to the delivery company within three working days of delivery of the product. A copy of this letter should be sent to us by e-mail at:
If you want to make a change you benefit from 2h after taking the order to notify me by email ( After this time I am no longer responsible and any costs resulting from it are at your expense.

Delivery time
Delivery then takes place within 5 to 10 business days for E.U. and 10 to 20 business days for the rest of the world. These are average lead times that may vary depending on the destination, shipping method and availability of the item. Delivery times are only indicative, their exceeding cannot give rise to any cancellation of the order, to any reduction of the price paid by the buyer, and to any payment for damages, as Amandine Bouet is not responsible for the delay

Send me an email ( to see if we can find a solution.

Payments can be done with Paypal and Visa, Bancontact, MasterCard Express, Discover, Diners Club, JCB (via Stripe).
These means of payment are highly secure and are committed to protecting the personal information of its users. When you make the payment, at no time will Amandine Bouet see your card or bank account number.
You reserve an item once you buy it and receive an order confirmation. It is not reserved when it lies in your shopping cart.

There is a 14-day return policy (from the date on which you or a third party other than the carrier you have designated comes into physical possession of the goods), which means you have 14 days after receiving your item to request a return.

You will be responsible for the cost of return shipping and must be done by letter or parcel with tracking number in order to follow the traceability of the package and you have 14 days from the date of your declaration of withdrawal to return the product.

The product subject to the withdrawal must be returned properly protected, in its original packaging, with all its accessories (instructions, labels etc.) and in perfect condition for resale (unworn and unused). In this context, your responsibility is committed. Any damage suffered by the product on this occasion may be such as to defeat the right of withdrawal.

To start a return, you can contact me at
I am not responsible for any loss during shipping back. The transport of the product subject to the withdrawal is your responsibility.
I will notify you once I have received and inspected your return and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 14 days of receipt of the declaration of withdrawal, and if the product concerned has reached us within that period. If we have not received the product within this period, the refund is deferred until the receipt of the product in perfect condition of resale and until you have provided proof of the shipment of the product. Such proof shall be provided by any means by which it can be established beyond any doubt that this product has been dispatched.

Please remember it can take some time for your bank or credit card company to process and post the refund too.
Exceptions/non-returnable items: Customized orders cannot be returned.

Exchanges are not possible. I recommend instead that you return your item (if eligible for return), get your refund, and buy a new piece.

Amandine Bouet provides after-sales service for each defective product within 1 month. Provided that the product has been used according to our instructions for use. Amandine Bouet will carry out an examination of the pieces to ensure that the product meets the requirements of the warranty.

As soon as you take physical possession of the ordered products, the risk of loss or damage to the products is transferred to you.
The products proposed comply with the French legislation in force. The responsibility of the company Amandine Bouet cannot be engaged in case of non-compliance with the legislation of the country where the product is delivered. It is up to you to check with the local authorities the possibilities of importing or using the products you intend to order.
Furthermore, the amandine bouet company cannot be held responsible for damages resulting from the misuse of the purchased product.
Finally, Amandine Bouet cannot be held liable for any inconvenience or damage inherent in the use of the Internet network, in particular a breakdown of service, an external intrusion or the presence of computer viruses.

Intellectual Property
All elements of the website are and remain the intellectual and exclusive property of Amandine Bouet. No one is authorized to reproduce, exploit, rebroadcast, or use for any reason, even partially, elements of the website Any reproduction, even partial of the site and the products is strictly prohibited.

All products, photos, drawings, videos, logo, texts proposed are governed by the international law of intellectual property and copyright.
Any simple or hypertext link is strictly prohibited without an express written agreement of Amandine Bouet.

Privacy policy/Personal data
Amandine Bouet undertakes to respect the confidentiality of the personal data communicated on the website and to process them in compliance with the provisions of the Data Protection Act of 6 January 1978.

We collect personal information about you because it is necessary for the management of your order. They can be passed on to companies that contribute to the order, such as those responsible for delivery or payment. This information and data is also stored for security purposes, in order to comply with legal and regulatory obligations.

This website may collect your information for the following purposes:
  • To help develop new services or improve existing services;
  • To send you emails about new drop dates or special offers (with your consent when you complete the corresponding form or have checked the box accepting it);
  • For the finalization of the sending of your order.
Amandine Bouet is committed not to reveal any information you communicate on this website.


The company's computerized records of amandine bouet are binding between the parties and are evidence of communications, orders, payments and transactions between the parties.

Host and Publishing Director

Site hosted by OVH – 1007- 2 rue Kellermann – 59100 Roubaix – France.
Name of person responsible for publication: BOUET Amandine.

Contact info

For all inquiries please send me an e-mail at:

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